For your added convenience here is a list of questions that get frequently asked. Still have an unanswered question? Not a problem, email us at firstname.lastname@example.org, and our client service person will respond as soon as possible.
Q: “Ok, so how do I book your services?”
- Click here to view our rate card for weddings (opens as a pdf). This is our package guide for our pricing
- Choose the package(s) you want, from the above as well as your preferred deliverables (e.g. prints, photobooks, etc) [if you have any special requests, kindly add those additional requests to your selected package] e.g.: engagement & wedding combo + video montage + photobook standard
- Send your request to email@example.com , with the date, time & location of the event. If we are available to shoot your event we will forward you the service agreements document; which includes the service charges and terms of service
- Sign-off the service agreement and make a deposit of 25% to confirm booking for the proposed date
Q: “If we cancel the wedding, will we receive our deposit back?”
A: Unfortunately no. We may have turned down other clients because of your booking, so it is only fair that if you cancel your booking we get some compensation.
Q: “If we change our wedding to a different date, will we be able to use our deposit towards a future date?”
A: Yes. However if rates change from the one for your original date to your new date, the new rates will apply; and only as long as we are not fully booked on the future date
Q: Do the packages come with Photo-books/Albums?
A: No, all packages in our rate card have no photo-books or albums, or prints included. Check out Print Options section of the rate card and make your choice of photobook.
Q: “Do you shoot weddings outside Accra? What is the extra cost?
A: Yes we certainly do, and can provide our services to clients anywhere. The cost is simply our standard packages plus the cost of travel and accommodation where necessary. Email us at firstname.lastname@example.org for more information specific to your location.
Q: “How many photographers will be covering my event?”
A: There will be a minimum of two photographers assigned to your event: one being the main photographer the other the assisting photographer.
Q: “When do I talk to/meet the photographer?”
A: First things first: it is important to make your booking. Once the booking process is complete you will be assigned a (main) photographer for your event who you can meet at our studio to discuss the specifics of your event
Q: “What is your photography style?”
A: We are big on storytelling, and so lean more toward a photojournalistic approach. What this means is less hands-on, less interruptions, less “pose for the camera, smile and say cheese”. We are also big on use of creative lighting, unique perspectives, angles, compositions and artistic post-production refinements to bring out the beauty and uniqueness of your day. Even when we shoot formal portraits, we aim for the dramatic and often employ directing techniques that make couples focus more on expressing emotion than thinking about taking photos. Our efforts are always rewarded with portraits that capture beautiful emotions.
Q: “Are there style or quality difference among the photographers?”
A: No. We have taken care to develop a consistent style we like to call the “team1000words signature” and all photographers are trained to shoot to this style. Our consistency is a product of constant team reviews that enforce the quality requirements of our style at all times and ensure we keep producing work in our signature style no matter the photographer. In short, the quality and style of photography you will get will be consistent with our style no matter the lead.
Q: “How long do you stay for an event?”
A: The length of time we stay for any event is typically detailed in the agreement that we forward to clients for acceptance. Over time can be applied at defined hourly rates.
Q: “How long does it take for me to get my pictures/videos?”
A: The duration of our post-processing is defined in the agreement document. This spans 4-8 working weeks from the date of your event to receive the digital images/video on DVD. The DVD for images is not an image sideshow. Photo-books delivery takes another 4-8 working weeks.
Q: “Do you touch up all the images on our image DVD?”
A: Yes we do. Every image we deliver is post produced with our unique artistic, and creative style of basic post-production. This involves color correction, exposure adjustment, selective black and white processing, clarity adjustments, tone mapping, and other corrections. Many photographers will not post produce any, or will only post produce “select” images from your wedding. This means that you may have pictures that are too dark, have strange skin tones, or other common photography flaws.
Q: “Do you deliver every image you shoot?”
A: No we do not. While we would love that every shot we take is perfectly ok for delivery, the reality is that not every photo makes the cut. There are duplicate shots, missed focus shots, shots that do not flatter you, and other images that just don’t add clarity to our story telling. Our goal is to present to you the best photos from the day, and so we spend hours “rummaging” through all the shots from the day to select the best captures, that don’t just tell the story, but also tell it beautifully.
Q: “Does your studio do headshots, individual portraits, family portraits, commercial photography, or other types of photography?”
A: Yes we certainly do. To make an appointment kindly send an email to email@example.com describing nature of service required
Q: “Do you travel to meet clients?”
A: Due to the limitations of our schedule, we currently do not travel to meet clients. If you would like to schedule a meeting please contact our client service person, Juliet, on 0264895059 or firstname.lastname@example.org
Q: “How do I set up an appointment to meet you in person and see some of your work?
A: Contact our client service person, Juliet, on 0264895059 or email@example.com